What You Can Do Here vs. What Needs Your DISCO
✓ This Site Can Help With
- Viewing your official duplicate electricity bill via PITC
- Getting your exact bill amount, due date, and line items
- Saving or printing your bill as PDF for banking or dispute evidence
- Understanding slab rates, FPA charges, and tariff components
- Finding your DISCO's helpline number and complaint portal
- Cross Subsidy Program eligibility check
✗ Requires Direct DISCO Contact
- Changing, adjusting, or disputing a meter reading
- Restoring power after outage or disconnection
- New connection or load extension requests
- Meter replacement or seal complaint
- Formal billing dispute filing (needs complaint number)
- Paying your bill (use JazzCash, Easypaisa, or bank)
4 Official Ways to Reach Your DISCO — From Phone to NEPRA
Start with the fastest channel. If the DISCO does not respond within the required period, escalate to the next level.
Phone Helpline
Call your DISCO's 0800 toll-free number or the 118 fault line. Have your reference number ready. Best for outages, meter faults, and quick billing queries.
118 — Universal Fault LineWhatsApp & App
Most major DISCOs (MEPCO, LESCO, FESCO) now accept complaint photos and billing evidence via official WhatsApp channels. Check your bill or DISCO website for the official number.
Check DISCO WebsiteCitizen Portal
File at complaints.pakistan.gov.pk for a tracked complaint with a 15-day resolution clock. Best for unresolved billing disputes that have already been raised with the DISCO.
complaints.pakistan.gov.pkNEPRA Complaint
For systemic issues or disputes the DISCO has rejected, escalate to NEPRA's Consumer Affairs Department. NEPRA can investigate and impose corrective action on DISCOs.
nepra.org.pkHow to Raise a Billing Dispute — From Evidence to Resolution
Pull Your Official Duplicate Bill
Enter your reference number above to get the exact bill from PITC. Note the units billed, meter reading, and due date — these are the numbers you will dispute.
Compare With Your Meter
Check the physical meter reading yourself. Take a clear photo with the date visible. This photo is your primary evidence when you contact the DISCO.
Call Your DISCO Helpline
Use the helpline number printed on your bill or from our complaints page. State your reference number, the billed reading, and your actual meter reading. Get a complaint reference number — do not end the call without one.
Request Meter Inspection
Under NEPRA rules, your DISCO must inspect your meter within 7 working days of a formal complaint. If they miss this deadline, note it — this strengthens your escalation case.
Escalate If Unresolved
If the DISCO does not resolve your complaint within the prescribed period (typically 15–30 days), file at the Citizen Portal (complaints.pakistan.gov.pk) or NEPRA's Consumer Affairs Department (051-9206501).
All 11 DISCOs — Bill Check & Contact Links
Select your DISCO to go directly to the bill checker for your company. Helpline numbers are printed on your physical bill and listed on the complaints page.
Electricity Customer Care — Common Questions
What is the electricity helpline number in Pakistan?
The standard electricity fault and complaint helpline is 118 — available for all DISCOs. For billing disputes specifically, each DISCO has a dedicated customer services helpline printed on your bill (usually a 0800 toll-free number). MEPCO uses 080066066, LESCO uses 042-111000118, and FESCO uses 041-9200144.
How do I dispute a wrong electricity bill reading?
First, view your official duplicate bill using your reference number to confirm the exact units billed. Then call your DISCO's customer services helpline with your account number and the specific reading you dispute. Request a meter inspection — your DISCO is required to inspect within 7 working days under NEPRA consumer protection rules.
What if my DISCO complaint is not resolved?
If your DISCO does not resolve a billing complaint within the prescribed period, you can escalate to NEPRA's Consumer Affairs Department via its website or helpline (051-9206501). Alternatively, file via the Pakistan Citizen Portal (complaints.pakistan.gov.pk) which assigns a tracking number and a 15-day resolution deadline.
How do I report a power outage?
Call 118 (the universal electricity fault reporting number) or your DISCO's fault center directly. Have your reference number or consumer ID ready. For prolonged or planned load-shedding, check your DISCO's official website for the load-shedding schedule for your feeder/area.