How to Escalate an Electricity Complaint in Pakistan — The 4-Step Path
Skip any step and your complaint may stall. Follow this sequence for the fastest resolution and a paper trail that protects you at every stage.
Contact Your DISCO Directly
Every billing, metering, and outage complaint must start with your DISCO — they are the only party that can adjust your meter reading, issue a correction bill, or restore power to your connection.
Action: Call the helpline printed on your bill or use the DISCO-specific links below.
File a Tracked Complaint via Citizen Portal
If your DISCO does not resolve within 7 days, escalate to the Citizen Portal (PMDU). Your complaint gets a tracking number and a 15-day resolution clock backed by government monitoring.
Action: Visit complaints.pakistan.gov.pk or call 1717
Escalate to NEPRA Consumer Cell
NEPRA is the federal electricity regulator. For unresolved billing disputes, tariff violations, or systemic DISCO non-compliance, NEPRA's consumer complaint system is the formal channel.
Action: Visit nepra.org.pk/consumers or call 051-9207200
WAPDA for Generation & Bulk Supply Issues
WAPDA handles bulk electricity generation and transmission (not your consumer bill). Contact WAPDA only for transmission-level faults, not individual consumer account issues.
Action: Visit wapda.gov.pk
What to Do for Each Type of Electricity Complaint
📄 Wrong Electricity Bill Amount
First, verify your bill via the official duplicate bill. Check the tariff slab and FPA on your tariff guide. If still incorrect, call your DISCO billing helpline with your reference number and the specific line item you dispute.
⚡ Power Outage
For outages under 2 hours: wait or dial 118. For scheduled outages: check your DISCO's website or social media — they publish load-shedding schedules 24h in advance. For outages over 4 hours outside the schedule, log a complaint on the Citizen Portal.
📟 Faulty or Tampered Meter
A fast-running, slow-running, or stopped meter is a DISCO-side issue. Do not tamper with it — that is a criminal offence. Report to your DISCO's metering department; they are required to test the meter within 7 days of a written complaint.
🔌 Wrongful Disconnection
A DISCO can only disconnect for arrears after 15 days written notice. If you have proof of payment and were disconnected, call 118, then visit the DISCO's consumer services office with your payment receipt and file a formal complaint.
Official Electricity Complaint Helplines — All DISCOs Pakistan
Select your distribution company to see full helpline numbers, WhatsApp contacts, email addresses, and the official complaint portal for that DISCO.
Federal Electricity Complaint Portals — NEPRA, PMDU & WAPDA
Pakistan Citizen Portal (PMDU)
Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department.
File Complaint →NEPRA Consumer Complaints
National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period - NEPRA can order relief, refunds, or penalties.
Contact NEPRA →WAPDA Complaints
Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company.
Visit WAPDA →