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QESCO · 118 Emergency · NEPRA Escalation

QESCO Complaint Helpline, Email & Online Portal

QESCO, Quetta Electric Supply Company, is the DISCO that bills electricity consumers in Quetta, Gwadar, Sibi, Turbat and other districts of Balochistan. It is a subsidiary of WAPDA, regulated by NEPRA, and its monthly bills are generated through the PITC platform at bill.pitc.com.pk. Find every official way to reach QESCO for billing disputes, meter faults, and power outages — plus escalation paths if QESCO does not respond.

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Official Channels

QESCO Direct Complaint Channels

🚨

Emergency Fault Line

Available 24/7 from any Pakistani mobile.

118
📞

Complaint Helpline

QESCO dedicated billing and complaint helpline.

081-9202955
📧

Email

For written complaints with attachments (bill screenshots, meter photos).

info@qesco.com.pk
🌐

Online Complaint Portal

File complaints and track status on QESCO's official web portal.

https://www.qesco.com.pk/ComplaintRegistration.aspx
Be Prepared

What to Have Ready When You File a Complaint

🔢14-digit reference number — from the top of any previous bill or from our QESCO bill checker
📅Billing month you are disputing and the specific amount or reading you believe is wrong
📸Meter photo with date visible — essential evidence for wrong-reading complaints
📋Complaint reference number — always ask for one before ending the call; without it you cannot track or escalate the complaint
If Unresolved

Escalation Paths — When QESCO Does Not Respond

If QESCO does not resolve your complaint within the required period, use these official escalation routes in order.

01

Pakistan Citizen Portal (PMDU)

Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department. — https://citizenportal.gov.pk/

02

WAPDA Complaints

Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company. — https://www.wapda.gov.pk/complaints

03

NEPRA Consumer Complaints

National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period - NEPRA can order relief, refunds, or penalties. — https://nepra.org.pk/Complaints/Submission.aspx

Related

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