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IESCO · 118 Emergency · NEPRA Escalation

IESCO Complaint Helpline, Email & Online Portal

IESCO, Islamabad Electric Supply Company, is the DISCO that bills electricity consumers in Islamabad, Rawalpindi, Attock, Chakwal and other districts of Federal / Punjab. It is a subsidiary of WAPDA, regulated by NEPRA, and its monthly bills are generated through the PITC platform at bill.pitc.com.pk. Find every official way to reach IESCO for billing disputes, meter faults, and power outages — plus escalation paths if IESCO does not respond.

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Official Channels

IESCO Direct Complaint Channels

🚨

Emergency Fault Line

Available 24/7 from any Pakistani mobile.

118
📞

Complaint Helpline

IESCO dedicated billing and complaint helpline.

051-9252933
📧

Email

For written complaints with attachments (bill screenshots, meter photos).

complaints@iesco.com.pk
🌐

Online Complaint Portal

File complaints and track status on IESCO's official web portal.

https://iesco.com.pk/index.php/customer-services/complaint
Be Prepared

What to Have Ready When You File a Complaint

🔢14-digit reference number — from the top of any previous bill or from our IESCO bill checker
📅Billing month you are disputing and the specific amount or reading you believe is wrong
📸Meter photo with date visible — essential evidence for wrong-reading complaints
📋Complaint reference number — always ask for one before ending the call; without it you cannot track or escalate the complaint
If Unresolved

Escalation Paths — When IESCO Does Not Respond

If IESCO does not resolve your complaint within the required period, use these official escalation routes in order.

01

Pakistan Citizen Portal (PMDU)

Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department. — https://citizenportal.gov.pk/

02

WAPDA Complaints

Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company. — https://www.wapda.gov.pk/complaints

03

NEPRA Consumer Complaints

National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period - NEPRA can order relief, refunds, or penalties. — https://nepra.org.pk/Complaints/Submission.aspx

Same Region

Other DISCOs in KP & Islamabad

PESCO HelplineHAZECO HelplineTESCO Helpline

Related

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Check any Pakistan DISCO electricity bill

Use your 14-digit reference number on the home checker, or jump straight to the DISCO that bills your address.

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