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MEPCO · 118 Emergency · NEPRA Escalation

MEPCO Complaint Helpline, Email & Online Portal

MEPCO, Multan Electric Power Company, is the DISCO that bills electricity consumers in Multan, Bahawalpur, Dera Ghazi Khan, Sahiwal and other districts of Punjab. It is a subsidiary of WAPDA, regulated by NEPRA, and its monthly bills are generated through the PITC platform at bill.pitc.com.pk. Find every official way to reach MEPCO for billing disputes, meter faults, and power outages — plus escalation paths if MEPCO does not respond.

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Official Channels

MEPCO Direct Complaint Channels

🚨

Emergency Fault Line

Available 24/7 from any Pakistani mobile.

118
📞

Complaint Helpline

MEPCO dedicated billing and complaint helpline.

0800-00-118
📧

Email

For written complaints with attachments (bill screenshots, meter photos).

complaints@mepco.com.pk
🌐

Online Complaint Portal

File complaints and track status on MEPCO's official web portal.

https://www.mepco.com.pk/ComplaintForm.aspx
Be Prepared

What to Have Ready When You File a Complaint

🔢14-digit reference number — from the top of any previous bill or from our MEPCO bill checker
📅Billing month you are disputing and the specific amount or reading you believe is wrong
📸Meter photo with date visible — essential evidence for wrong-reading complaints
📋Complaint reference number — always ask for one before ending the call; without it you cannot track or escalate the complaint
If Unresolved

Escalation Paths — When MEPCO Does Not Respond

If MEPCO does not resolve your complaint within the required period, use these official escalation routes in order.

01

Pakistan Citizen Portal (PMDU)

Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department. — https://citizenportal.gov.pk/

02

WAPDA Complaints

Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company. — https://www.wapda.gov.pk/complaints

03

NEPRA Consumer Complaints

National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period - NEPRA can order relief, refunds, or penalties. — https://nepra.org.pk/Complaints/Submission.aspx

Same Region

Other DISCOs in Punjab

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Related

MEPCO Bill CheckMEPCO OfficesAll DISCO HelplinesCustomer Care Guide

Check any Pakistan DISCO electricity bill

Use your 14-digit reference number on the home checker, or jump straight to the DISCO that bills your address.

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