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FESCO · 118 Emergency · NEPRA Escalation

FESCO Complaint Helpline, Email & Online Portal

FESCO, Faisalabad Electric Supply Company, is the DISCO that bills electricity consumers in Faisalabad, Sargodha, Jhang, Toba Tek Singh and other districts of Punjab. It is a subsidiary of WAPDA, regulated by NEPRA, and its monthly bills are generated through the PITC platform at bill.pitc.com.pk. Find every official way to reach FESCO for billing disputes, meter faults, and power outages — plus escalation paths if FESCO does not respond.

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Official Channels

FESCO Direct Complaint Channels

🚨

Emergency Fault Line

Available 24/7 from any Pakistani mobile.

118
📞

Complaint Helpline

FESCO dedicated billing and complaint helpline.

041-9220184
📧

Email

For written complaints with attachments (bill screenshots, meter photos).

complaints@fesco.com.pk
🌐

Online Complaint Portal

File complaints and track status on FESCO's official web portal.

https://fesco.com.pk/Complaint
Be Prepared

What to Have Ready When You File a Complaint

🔢14-digit reference number — from the top of any previous bill or from our FESCO bill checker
📅Billing month you are disputing and the specific amount or reading you believe is wrong
📸Meter photo with date visible — essential evidence for wrong-reading complaints
📋Complaint reference number — always ask for one before ending the call; without it you cannot track or escalate the complaint
If Unresolved

Escalation Paths — When FESCO Does Not Respond

If FESCO does not resolve your complaint within the required period, use these official escalation routes in order.

01

Pakistan Citizen Portal (PMDU)

Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department. — https://citizenportal.gov.pk/

02

WAPDA Complaints

Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company. — https://www.wapda.gov.pk/complaints

03

NEPRA Consumer Complaints

National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period - NEPRA can order relief, refunds, or penalties. — https://nepra.org.pk/Complaints/Submission.aspx

Same Region

Other DISCOs in Punjab

LESCO HelplineGEPCO HelplineMEPCO Helpline

Related

FESCO Bill CheckFESCO OfficesAll DISCO HelplinesCustomer Care Guide

Check any Pakistan DISCO electricity bill

Use your 14-digit reference number on the home checker, or jump straight to the DISCO that bills your address.

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