HESCO Direct Complaint Channels
For written complaints with attachments (bill screenshots, meter photos).
complaints@hesco.gov.pkOnline Complaint Portal
File complaints and track status on HESCO's official web portal.
https://hesco.gov.pk/complaintsWhat to Have Ready When You File a Complaint
Escalation Paths — When HESCO Does Not Respond
If HESCO does not resolve your complaint within the required period, use these official escalation routes in order.
Pakistan Citizen Portal (PMDU)
Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department. — https://citizenportal.gov.pk/
WAPDA Complaints
Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company. — https://www.wapda.gov.pk/complaints
NEPRA Consumer Complaints
National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period - NEPRA can order relief, refunds, or penalties. — https://nepra.org.pk/Complaints/Submission.aspx